Refund policy

Return & Refund Policy — OM Poshak

At OM Poshak, every product is thoughtfully prepared in Mathura with love and devotion for Kanha Ji’s seva. We understand that sometimes a product may not fit as expected or may need to be returned. Our aim is to make the process transparent and convenient while ensuring that every returned product is properly verified.

Return Window

A return request must be raised within 48 hours (2 days) of receiving the order.

Requests raised after this period cannot be accepted.

Return Eligibility

  • Returns are available only for orders delivered within India.

  • Regular products, Mandir and Puja Essentials, festive hampers and special combos are eligible for return.

  • Customers may return selected items from a hamper or combo; returning the complete hamper is not compulsory.

  • Products must be unused, unwashed and returned in their original condition and packaging.

  • Customized or made-to-order products can only be returned if they are received damaged or defective, or if an incorrect product was delivered.

Photos and Videos

Clear photographs of the product and its packaging are required with every return request.

For damaged, defective, missing or incorrect products, please also share clear close-up photographs or a short video showing the issue. This helps our team verify and resolve the request correctly.

Return Fees

No return fee will be charged if the product received is damaged, defective or incorrect. After verification, a full refund will be processed.

For returns requested due to size, personal preference, quality expectations, change of mind or any other customer-related reason:

  • Individual products or selected items from a hamper/combo: ₹299

  • Complete festive hamper or special combo: ₹399

The applicable return fee will be deducted from the refund amount.

Original delivery and COD charges are refundable where applicable, as these service costs are already accounted for within the return fee.

How to Request a Return

Contact OM Poshak through:

Please provide:

  • Order ID

  • Reason for return

  • Clear photographs of the product and packaging

  • Close-up photographs or video, where applicable

  • Contact number

Every request is reviewed by our team before approval.

Pickup and Self-Shipping

Once approved, we generally attempt the return pickup within approximately two business days.

If reverse pickup is unavailable at your PIN code, you may send the product back through a courier service. In such cases:

  • The courier charges will be paid directly by the customer.

  • The applicable return fee will be reduced accordingly.

  • The revised fee will be communicated and confirmed before the product is shipped.

Refund Process

The refund is processed only after the returned product reaches OM Poshak and passes the required quality verification.

  • Prepaid orders: Refund credited to the original payment method.

  • COD orders: Refund transferred to the UPI ID provided by the customer.

  • Processing timeline: Usually 5–7 business days after receipt and verification of the returned product.

Processing times may vary slightly during peak festive periods.

Used, washed, altered or damaged-after-delivery products cannot be accepted for return.

Looking to replace a product or select a different size? Please read our Exchange Policy.

Our Devotional Promise

Every return is handled with the same prem, care and shraddha with which we prepare every order for Kanha Ji’s seva.

— Team OM Poshak, Mathura